We recommend temporarily disconnecting the external Thunderbolt device when doing the BIOS and firmware update on your computer. update BIOS first, Thunderbolt software second and Thunderbolt firmware last). In some cases, it's necessary to update the firmware in a certain order (e.g. When updating the driver and firmware for your computer, make sure to follow the instructions of the manufacturer. from Windows 7 to Windows 10), uninstall the Thunderbolt software and re-install the latest version, even if it's the same version.